and over the billing side, that’s much more horrendous! Requested a new cell phone as my deal was up for renewal on the web was imagined to get $a hundred credit rating in no way confirmed up despatched the mobile phone by way of mail the way they advised me to copyright Post and acquired it. I received a textual content message stating they been given it and my credit rating will likely be on my Monthly bill, but however my bill came and so they still cost me for it. Once i known as. They had the audacity to say which the phone wasn’t the cellphone they have been anticipating?! What other telephone could it have been? It had been their cellular phone they despatched me two years in the past?! Along with the bring it again system?! They informed me they would investigate it and electronic mail me back again hardly ever obtained an e mail. They termed me again and we’re trying to say it was a technical challenge with my cellphone precisely the same agent that is designed to have cared for me?
Those people agents Functioning versus Telus Added benefits, rather than preserving the outdated faithful customers they make them go away to look for other company
@Oleginza Wrote: I called Telus CS at 8.55AM Mountain time plus they hanged up on me, stating which i ought to simply call during "normal Business hours". Is this for real?
If an automatic assistant asks for The explanation of your respective connect with, point out "I would like to make payment preparations for my mobility bill".
I needed to Speak to CS today with Chat as well as Section I need to talk to is only offered by cell phone. The CS on Chat organized a simply call back again at an arranged time slot. When that Division known as me afterwards I obtained all the things sorted out.
I know it's very irritating for the reason that I am in the same scenario, while it truly is concerning the Television sign which has been lost.
Payment impacting modifications would require a cellphone contact but ahead of carrying out that, Have you ever attempted the payment arrangement selections on the net?
Certainly not the knowledge we would like our customers to get. Be at liberty to send us a private concept and we can easily discuss our solutions to get this solved for you personally.
• When I named to clarify, Eunice from the BCX Wi-fi Car or truck staff informed me which the savings had been applied. On the other hand, Telus technical support she copied and pasted Abdul’s notes, which did not make clear the lower price details.
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I'm looking for the contact number to connect with to talk to the agent and asking yourself when they can be found in the weekend. I need to make payment preparations and made an effort to on chat, having said that they instructed me I must phone.
On top of that, I had been disconnected several situations when attempting to talk to support and even still left on keep without any resolution.
The TV sign is missing given that Friday, September 27th as well as the technician who confirmed up yesterday, September thirtieth could not resolve the challenge soon after altering the Television cable box and cable. I had been knowledgeable that the Internet Modem should be adjusted far too, but he did not have it.
The TELUS group acknowledges that our work spans a lot of Territories and Treaty areas and we've been grateful for the normal Awareness Keepers and Elders who will be with us now, individuals who have gone right before us as well as the youth that inspire us.
It is a massive squander of your time and only produces a very frustrated customer just before they get to talk for the CSR and now the CSR has to handle an presently pressured for their Restrict customer.